The study surveyed 719 decision-makers responsible for their company’s outbound call experience strategy, technology selection, and security. Its findings provide an update to the 2022 study and ...

Discover the Top 8 best jobs in the Philippines with salaries up to PHP 180K/month, remote work, and career growth.

Polyguard takes a preventative approach, stopping threats before they begin with real-time inbound and outbound number blocking ... By integrating with call center software as well as meeting ...

More than 90 percent of them, or 166 people ... “helps you build your dedicated outbound sales call center in Bulgaria.” Rio Ilinsky, Sierra’s other co-owner, lists himself on LinkedIn as the CEO and ...

The busy season can make or break a call center. Call volumes spike, schedules tighten, and every interaction is important. In the trades industry—where HVAC, plumbing, and electrical calls require ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers ... in a recent video call interview: “Enterprises ...