Genesys, a leading developer of AI-driven call center software, has postponed its highly anticipated initial public offering (IPO) due to increased stock market volatility, according to The ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

In addition, you’ll need to decide whether you’re willing to pay for a call recorder or whether you want free software with potentially fewer features. Keep in mind that the laws around call ...

Teleperformance, the world's biggest call centre operator, is using AI to "neutralise" Indian accents for Western clients and to increase "human empathy" between two people during phone calls. Listen ...

While when it comes to Nifty 50, it is just 4% away from a 20% correction. Is it too soon to call it a bottom? Jai Bala: Sometime in September, October last year, I had said that Nifty is set to ...

The 2025 Call of Duty scene highlights exceptional talent with veterans and rising stars alike. Top players like Cellium, Scrappy, Simp, Gwinn, and Huke demonstrate remarkable skill, leadership ...

The software comes as the call center industry faces challenges from the rise of AI chatbots. Last year, Teleperformance experienced a significant drop in share prices after Swedish fintech firm ...

During a meeting at the Oval Office, Vice President JD Vance and Ukraine President Donald Trump had a heated argument about a mineral deal. An unverified video of President Zelenskyy making vulgar ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

The technical framework of the system centers on its integration capabilities with existing business software, particularly CRM systems, allowing for streamlined data management and call documentation ...