When automation displaces so many human roles, CX quality takes a nosedive. The key is to define clear, human-centric strategies for implementing AI.

Today, AI is not just a tool—it’s a strategic asset. Its power to personalize messaging, optimize campaign performance and ...

When AI becomes the customer, what happens to your CX strategy?For decades, brands relied on four channels: websites, apps, call centers, and physical locations.But a fifth channel is emerging-one ...

The new integration delivers persistent alerting directly from Salesforce Flow, speeding response, improving customer experience and reduc ...

Via a newsletter and podcast, as well as frequent social-media posts, Zitron has attempted to peel back the layers of hype that he says have been perpetuated by executives like OpenAI's Sam Altman. To ...

As I am working on the lists of remote job leads most days of the week, I come across a ton of companies I've never hear ...

In a thoughtful return to Bengaluru's Garden City heritage, Sattva Group today unveiled Sattva Vasanta Skye, a green ...

Global Industrial Company posts record Q2 2025 performance with 3.2% revenue growth, margin gains, and strategic shifts toward customer-centricity ...

Microsoft Corporation's AI strategy drives growth amid challenges like tariffs & valuation. Key insights ahead of upcoming ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.