When automation displaces so many human roles, CX quality takes a nosedive. The key is to define clear, human-centric strategies for implementing AI.

Today, AI is not just a tool—it’s a strategic asset. Its power to personalize messaging, optimize campaign performance and ...

Compare the key differences in VoIP, video conferencing, and team collaboration features to find the right fit for your ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Meta Platforms (NASDAQ:META) is poised for a significant market focus on its expanding artificial intelligence initiatives, ...

When AI becomes the customer, what happens to your CX strategy?For decades, brands relied on four channels: websites, apps, call centers, and physical locations.But a fifth channel is emerging-one ...

Yesterday, Nice announced its biggest ever acquisition - $955 million for German company Cognigy, which is meant to ...

ServiceNow claims it is on course to realize $100 million in savings on its global headcount this year due to the internal implementation of AI.

By leveraging end-to-end AI, ServiceNow is making strong inroads into areas such as customer relationship management, which ...

The new integration delivers persistent alerting directly from Salesforce Flow, speeding response, improving customer experience and reduc ...