From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

When automation displaces so many human roles, CX quality takes a nosedive. The key is to define clear, human-centric strategies for implementing AI.

Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration.

Today’s CRMs do more than store information. They generate momentum. When enhanced by AI, a CRM system becomes a strategic operating system—one that can: • Streamline workflows and reduce manual input ...

Today, AI is not just a tool—it’s a strategic asset. Its power to personalize messaging, optimize campaign performance and ...

Compare the key differences in VoIP, video conferencing, and team collaboration features to find the right fit for your ...

In a significant push to address one of the Philippines’ most pressing but underrecognized public health issues, the German-Philippine Chamber of Commerce and Industry (GPCCI), the German Embassy ...

VA Contract Announcement Tria Federal has received a $174 million contract award to provide expanded software engineering and ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Latest partnership helps leading Managed Services Provider, Solugenix, deliver smarter experiences powered by AI, Voice, and remote support to their restaurant franchise customers.

TCN, a leading provider of cloud-based contact center solutions, today announced its comprehensive strategy and enhanced ...