CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

Microsoft Corporation's AI strategy drives growth amid challenges like tariffs & valuation. Key insights ahead of upcoming ...

Your Customers Live on Mobile.Your Service Doesn't.New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers.Key Insights:46% of ...

HubSpot introduces integration that brings customer data context to Claude AI, enabling personalized insights and ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.