CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

Microsoft Corporation's AI strategy drives growth amid challenges like tariffs & valuation. Key insights ahead of upcoming ...

HubSpot introduces integration that brings customer data context to Claude AI, enabling personalized insights and ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

In the shadowy world of financial fraud, the modern scam is no longer the domain of lone tricksters sending poorly written ...

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In the spirit of reconciliation, Australian Associated Press acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our ...

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