CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

HubSpot introduces integration that brings customer data context to Claude AI, enabling personalized insights and ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

In the shadowy world of financial fraud, the modern scam is no longer the domain of lone tricksters sending poorly written ...

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Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration.

Latest partnership helps leading Managed Services Provider, Solugenix, deliver smarter experiences powered by AI, Voice, and remote support to their restaurant franchise customers.

Salesforce's trading volume exploded on July 21, 2025, hitting 1.759 billion. It ranked 35th for the day, even as the stock ...

In terms of automations, Toolstation currently has 542 automations running, from moving and assigning tickets, to responding ...

"While AI will grow to be a key component of your contact center, it is an enhancement to your current software, not a ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...