As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

A call center feature that switches the call ... overall agent skill-level and, most important, agent language capability. Skills-based call routing is typically an automatic call distributor ...

Zoom is also bringing agentic skills to Zoom Contact Center with specialized AI agents. Zoom customer experience, or CX, innovations include enhancements to Zoom Virtual Agent chat and the ...