As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Contact center agents ... the role of agents is shifting toward handling complex, high-value interactions that require emotional intelligence and problem-solving skills. Michael Wallace, AWS ...

Getty Images© "Stop Hiring Humans" read a provocative sign at an AI conference in Las Vegas, where the impact of new ...

The company announced AI enhancements to its products including Zoom Meetings, Phone, Team Chat, Docs and Contact Center that ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Accenture announced its AI agent builder alongside an expanded lineup of preconfigured AI agents that are being published in ...

By implementing AI agents into enterprise customer relationship ... of support and service tasks traditionally handled by the call center workforce. Large enterprise CRM providers like Salesforce ...

Two former Meta artificial intelligence executives have raised $15 million for Yutori, a startup that will develop AI ...

The story comes to mind in the wake of the Patriots hosting free agent receiver Stefon Diggs -- whose transgressions have ...

"When you have an Indian agent on the line ... Who Entrust Tasks to AI Are Losing Critical Thinking Skills The post World's Largest Call Center Deploys AI to "Neutralize the Accent" of Indian ...