Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

A panel discussion at Nvidia’s GTC Conference focused on real-world advice about the intricacies of adopting agentic AI.

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

Agentic AI has emerged as the latest permutation of generative AI, enabling autonomous functionality as a way to deliver ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Nate Tice and Charles McDonald check back in now that free agency has mostly run its course, and some seismic moves are in play.

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

But having struggled to find suitable training himself, and finding a lack of skills in the employment pool, he has started his own scheme. "There's lots of interest, there are lots of people who ...

“Our goal is to enable 1 million agent pioneers we call Agentblazers,” Adam Evans, EVP and GM of Salesforce AI, said at a press conference on Monday. “We’re announcing new skills, new ...

US President Donald Trump is a fan of UFC. The sport involves mixed martial arts bouts pitting two competitors against each other in a cage. Read the full story here Read the full story here Read ...