The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job ...

You're managing a diverse team of new agents. How can you ensure inclusivity in customer interactions? You're facing a holiday rush with an influx of calls. How can you maintain service quality ...

In late February, Reuters reported that Patel revealed the idea of a partnership with the UFC to train FBI agents in martial arts and self-defense skills during a video conference call with FBI ...

"What if an AI agent makes a phone call, then realizes the other person is also an AI agent? At the ElevenLabs London Hackathon, Boris Starkov and Anton Pidkuiko introduced a custom protocol that ...

Two AI agents recognized each other during a call and switched from human speech to a machine-only language called “Gibberlink” Gibberlink was designed by Meta engineers Anton Pidkuiko and Boris ...

Training programs should focus on emotional ... Ensure that customers always have the option to speak with a human agent. AI Won’t Make Call Center Jobs Obsolete; Adapt Strategically To The ...

WASHINGTON, Feb 25 (Reuters) - A bipartisan group of three U.S. senators on Tuesday called for new funding to boost air traffic control staffing, speed training of new controllers and provide new ...