You could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

The capital’s premier performing arts center is sitting dead center in the culture war crosshairs. What can its new, ...

More than 300 people attended Gosling’s Uncorked, the wine and spirits showcase that featured representatives of more than 20 wine and spirits merchants and distributors from around the world.

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

The chartered flights were part of a multinational effort that followed the trafficking last month of a Chinese actor to work in a fraud center, which scared off Chinese tourists from visiting ...

Why did President Trump fire many of the board members of the Kennedy Center, and name himself chairman and his former Ambassador to Germany Ric Grenell as president? Grenell was interviewed at ...

This was to lean on customers to use online alternatives such as social channels or live chat. This came into force for folks phoning up the call center in the UK, Ireland, France, Germany, and Italy ...

The roads are freshly paved and the schools are new — all paid for by tax revenue from the 200 or so oversized buildings in the county known as data centers. "It has completely changed our ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...