The study surveyed 719 decision-makers responsible for their company’s outbound call experience strategy, technology selection, and security. Its findings provide an update to the 2022 study and ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time ...

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s accent in real time, significantly enhancing communication in various sectors.

MORGAN HILL, Calif., March 13, 2025 /PRNewswire/ -- Aragon Research today released its second Aragon Research Globe™ for the ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

The chartered flights were part of a multinational effort that followed the trafficking last month of a Chinese actor to work in a fraud center, which scared off Chinese tourists from visiting ...

This was to lean on customers to use online alternatives such as social channels or live chat. This came into force for folks phoning up the call center in the UK, Ireland, France, Germany, and Italy ...

The roads are freshly paved and the schools are new — all paid for by tax revenue from the 200 or so oversized buildings in the county known as data centers. "It has completely changed our ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...

HOUSTON, Texas (KTRK) -- Another Houston child care center says it has not received state payments in weeks and now they fear closure, forcing dozens of families to find alternative care.

Gupshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a suite of 15 pre-built and customisable AI agents across sectors including ...