WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

People wait in a long line Monday, March 24, 2025, at the Lehigh Valley Driver License Center in Hanover Township, Lehigh ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

The sad story behind those Studio Ghibli memes, humans require a “modest death event” to understand AGI risk, robots-in-homes ...

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...

DETROIT – The death of a 5-year-old boy in Michigan has prompted industry leaders to call for ... Medical Center's F.G. Hall ...

Reports of a possibly armed person at a California hospital Wednesday evening appeared to be the result of a swatting call, authorities said.

San Diego County Sheriff's Department detectives are investigating the possible death of a person allegedly buried on the ...

After nearly a decade of planning, Roxbury was poised to become home to the second operating birth center in Massachusetts ...

Connecticut residents and businesses that are planning excavations using power or mechanized tools are reminded to call 811 ...