As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The call center phone systems help monitor the following key performance indicators (KPIs): Average call abandonment rate ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

Gov. Dan McKee’s office announced that the state’s outside vendor, Deloitte, has contracted Experian to run the multilingual call center following a cyberattack that may expose people’s ...

Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available-from comprehensive platforms to specialized tools-it ...

but cloud phone systems can now also offer an accessible and affordable call center solution, to make it easier to manage all customer and staff communications. As it's all driven by software ...