You could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do ...

If you find yourself increasingly dissatisfied with your job, feeling unappreciated, or experiencing a loss of enthusiasm for ...

The most disrespected woman in America is the Black woman. The most unprotected person in America is the Black woman. The most neglected person in America is the Black woman. T ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The Ulster County Department of Emergency Services has launched a new therapy dog program to support its 911 operators. The initiative is the first therapy dog program for a 911 call center in the ...

Being a dispatcher isn't an easy job. On top of the long hours, dispatchers are often speaking to people during the worst moments of their lives.

Call center workers face a lot of stress. Many find it hard to cope with the lengthy work durations and regular interactions ...

Instant Transcription: Converts a five-minute call into a transcript within 15 seconds ... By integrating AI into their workflows, contact centers are not only reducing agent stress and improving ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

During the call, Mr. Patel said his visits to field offices with Mr. Bongino would be surprises because he did not want to stress employees out. Mr. Patel, who plays hockey, said he wanted to join ...

This tiny island on Japan's western frontier has no chain convenience stores. Nature lovers can dive with hammerhead sharks and watch miniature horses graze on a hill. But the wooded mountain ...

Stress levels need to be managed to keep stress hormones like cortisol balanced. What you eat can affect your stress levels. Generally, nutritious eating habits that include lots of fruit and ...