You could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do ...

The most disrespected woman in America is the Black woman. The most unprotected person in America is the Black woman. The most neglected person in America is the Black woman. T ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The Ulster County Department of Emergency Services has launched a new therapy dog program to support its 911 operators. The initiative is the first therapy dog program for a 911 call center in the ...

Being a dispatcher isn't an easy job. On top of the long hours, dispatchers are often speaking to people during the worst moments of their lives.

Call center workers face a lot of stress. Many find it hard to cope with the lengthy work durations and regular interactions ...

Instant Transcription: Converts a five-minute call into a transcript within 15 seconds ... By integrating AI into their workflows, contact centers are not only reducing agent stress and improving ...

During the call, Mr. Patel said his visits to field offices with Mr. Bongino would be surprises because he did not want to stress employees out. Mr. Patel, who plays hockey, said he wanted to join ...

Stress levels need to be managed to keep stress hormones like cortisol balanced. What you eat can affect your stress levels. Generally, nutritious eating habits that include lots of fruit and ...

Stress is a part of everyday life and how you respond to stress can wreak havoc on your health - especially your heart health. Here are two things you can start today to help manage stress and keep ...

Chronic stress plays a significant role, but the underlying mechanism involving biochemical pathways by which stress leads to hypertension has not been well understood. Understanding these ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...