You could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do ...

The most disrespected woman in America is the Black woman. The most unprotected person in America is the Black woman. The most neglected person in America is the Black woman. T ...

The Ulster County Department of Emergency Services has launched a new therapy dog program to support its 911 operators. The initiative is the first therapy dog program for a 911 call center in the ...

Being a dispatcher isn't an easy job. On top of the long hours, dispatchers are often speaking to people during the worst moments of their lives.

Call center workers face a lot of stress. Many find it hard to cope with the lengthy work durations and regular interactions ...

Instant Transcription: Converts a five-minute call into a transcript within 15 seconds ... By integrating AI into their workflows, contact centers are not only reducing agent stress and improving ...

Stress is a part of everyday life and how you respond to stress can wreak havoc on your health - especially your heart health. Here are two things you can start today to help manage stress and keep ...

Chronic stress plays a significant role, but the underlying mechanism involving biochemical pathways by which stress leads to hypertension has not been well understood. Understanding these ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...

Three Worcester state senators are calling on Massachusetts Attorney General Andrea Campbell to release an update on the investigation into the death of Massachusetts State Police recruit Enrique ...

Gupshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a suite of 15 pre-built and customisable AI agents across sectors including ...

That was the first thing that struck me when I checked out the features of the Ring, which told me that my stress levels were moderately high throughout my entire trip home. This was despite my ...