Chat bots are becoming all the rage in online customer service, however, before boarding the bot boat, there are several perspectives companies should consider.

You might trace the spasm of chat enthusiasm to China. Last December, in a blog post on Chinese app trends, designer and engineer Dan Grover announced the emergence of "chat as a universal UI ...

A University of South Florida professor created a chat bot to motivate online learners by providing strategies to complete academic work. The chat bot, launched this spring, will undergo updates to ...