By listening with care and speaking with empathy, you can stop someone from being mad at you while respecting their anger.

"The surest way to tame a prisoner is to let him believe he's free" Severance quotes for the woe, frolic, dread, and malice of corporate life ...

Reverend John Ntim Fordjour rsquo;s critique of the recent dismissal of senior army generals in Ghana raises valid concerns ...