Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...

CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner Outreach. Built on advanced analytics and artificial intelligence (AI), ...

India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Faced with a deluge of consumer complaints, India's central bank is urging financial institutions to embrace the ...

New research has revealed that a revamp of a federal website for filing consumer complaints has led to a significant increase ...

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper ...

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

Complaints in this category included such topics as online purchases, price gouging, retail sales, defective merchandise, poor customer service, pet stores, and animal breeders, according to a ...