RBI Governor Sanjay Malhotra instructed banks to avoid repeated KYC document requests from customers, emphasizing the use of ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

Ninety-five commercial banks in India received over 10 million customer complaints in the 2023-2024 financial year, Malhotra ...

Malhotra rued that most banks and NBFCs have not enabled their branches or offices to access information from the central ...

"In this age of competition, we would not survive long if we do not provide quality service to our consumers," Malhotra said ...

The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement.

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...

Paytronix, the leader in guest engagement for restaurants and convenience stores has announced the launch of its partnership with innovative multi-unit guest feedback and guest experience ...

If you're looking to cultivate innovation in your workplace, remember this: Empower your people to experiment, encourage them ...

International Delight coffee creamer recall: 75,000+ bottles pulled over spoilage concerns. Check your fridge—find out which products are affected and what to do.