The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

New York State Electric & Gas (NYSEG) has launched a pilot training program aimed at improving customer service by reducing ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

One day after she was initially said to have died, multiple phone calls were made from the classical pianist's phone to a ...

DIGICEL has overhauled its Customer and Corporate Call Centre operations in Trinidad and Tobago, leading to the difficult ...

Indiana on Monday became the 11th state to issue an identical call for a convention to amend congressional term limits into ...

SUNNYVALE, Calif., March 18, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI Knowledge Management, today announced the launch ...