A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

Police determined a quarrel between two people was the cause of the security scare. Both were located and apprehended, police ...

Grand County 911 dispatchers are receiving text alerts from iPhone users who need help in an emergency. The only problem- ...

Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center.

Lucknow: In a step towards strengthening the cybercrime response infrastructure in the state, DGP Rajeev Krishna inaugurated ...

SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ -- Activeo, a trusted system integrator in customer ...

Yankton’s Contact Center (YCC) will be celebrating its 50th anniversary this week at Riverside Park, as well as finding its ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

In response to growing concerns over cyber fraud originating from call centers, the Senate Standing Committee on Information ...

According to officials, the 311 call center will continue to receive and log public works requests from St. George residents ...

Activists continue to rally against the opening of a third immigration detention center in Kern County, calling on local ...