A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

Police determined a quarrel between two people was the cause of the security scare. Both were located and apprehended, police ...

Lucknow: In a step towards strengthening the cybercrime response infrastructure in the state, DGP Rajeev Krishna inaugurated ...

Yankton’s Contact Center (YCC) will be celebrating its 50th anniversary this week at Riverside Park, as well as finding its ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

According to officials, the 311 call center will continue to receive and log public works requests from St. George residents ...

Activists continue to rally against the opening of a third immigration detention center in Kern County, calling on local ...

Operating with a reduced workforce, Randolph County's 911 call center is working to address the vacancies and provide ...

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

MTSU cut the ribbon on its $66 million Stephen and Denise Smith Student Athlete Performance Center. Middle Tennessee State ...

Idaho is planning to revitalize its emergency response with new tech that will connect 911 call centers, allowing dispatchers ...