Researchers have developed an unsupervised domain adaptation method that lets dialogue summarization models learn from ...

Amazon's new AI gadgets can listen to conversations to create important summary information, to-do lists, and reminders.

AI Connector, a tool enabling live hotel PMS data to be accessed through generative AI platforms such as ChatGPT, Claude, ...

Conversational AI has advanced dramatically since the early days of chatbots with limited capabilities. As time goes on, more industries are realizing the capabilities and benefits these advancements ...

Patients increasingly use conversational artificial intelligence (AI), including for possible diagnoses, before seeing a ...

New AI capabilities address the critical gap in CX by transforming previously unmeasured customer conversations into ...

Kustomer, the AI-native customer experience platform, announced the launch of Conversation Intelligence and AI QA. These two new, native capabilities, built on top of AI Attributes, give customer ...

The device, called Bee Frontier, is part of Amazon’s expanding lineup of personal AI products designed to help people ...

People are increasingly turning to AI for advice. A 2026 Pew report found that 10% of Americans are using chatbots for emotional support or companionship. Some even find a charismatic leader in AI.

Allowing users to add their own information to the company’s generative AI-based ASKB interface will feed the system with a ...

Today at its pre-filmed Worldwide Developers Conference keynote, Apple was finally prepared to fully introduce the long-delayed “Apple Intelligence” update for its Siri voice assistant. The new “Siri ...