Spok Achieves Top Client Satisfaction Scores for Eighth Consecutive Year
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, earned ...
Quavo Fraud & Disputes Publishes Consumer Research Revealing How Fraud Resolution Shapes Customer Loyalty
A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly treated ...
Enterprise Times21h
Customer Success is not an Island Application
Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...
People with this bed type are most satisfied with their mattress — and it’s not what we expected
The study found that those sleeping on an adjustable air-filled chamber mattress were most satisfied with their beds. Still a ...
UK’s biggest broadband providers eclipsed by smaller rivals in Which?’s annual rankings
The UK’s biggest providers - including BT, Sky, TalkTalk and Virgin Media - have been outperformed by smaller rivals in Which?’s annual broadband survey, as the consumer champion advises unhappy ...
Best and worst broadband: UK’s big providers eclipsed by smaller rivals
Our latest research reveals that major providers are coming up short when it comes to their connections and customer service ...