Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, earned ...

A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly treated ...

Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...

The study found that those sleeping on an adjustable air-filled chamber mattress were most satisfied with their beds. Still a ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

According to a study published in the International Journal of Gastronomy and Food Science, consumers of luxury restaurants ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Afshar and Itani's research looked specifically at salespersons. "Managing emotions to meet job demands can lead to exhaustion, dissatisfaction and negative customer reactions," Itani said. "Job ...

The survey was conducted by EMC Research and received responses ... our riders have come to expect.” BART’s customer satisfaction rate has hit its highest mark in 10 years and surged six ...

Investopedia found Kaplan Schweser to be the best provider of CFA exam prep courses thanks in large part to its comprehensive ...

Rather than limiting its scope to metrics such as customer service or satisfaction ... review before being piloted in a major national research campaign in 2023 focused on banks, medical-aid ...