The new guidance comes after ICE added 700,000 individuals with deportation orders to a national crime database that law ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

(The Center Square) – As the Colorado General Assembly moves forward with multiple bills further restricting firearm access in the state, gun advocates are pushing back. The Colorado State Shooting ...

The Religious Landscape Study (RLS) – conducted in 2007, 2014 and 2023-24 – surveys more than 35,000 Americans in all 50 states about their religious affiliations, beliefs and practices along with ...

Kennedy Center for the Performing Arts in Washington ... of Trump’s aggressive push to dismantle the agency, which he has called a “con job.” Travel Ban: The fate of thousands of Afghans ...

Russia's National Coordination Center for Computer Incidents (NKTsKI) is warning organizations in the country's credit and financial sector about a breach at LANIT, a major Russian IT service and ...

Microsoft Corp. has canceled some leases for US data center capacity ... also suggest Microsoft has pulled back on converting so-called statements of qualifications, agreements that usually ...