The new guidance comes after ICE added 700,000 individuals with deportation orders to a national crime database that law ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Data centers contributed 4.7 million jobs to the US economy between 2017 and 2023, a PwC study found. Most of them aren't ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...

It’s been nearly six weeks since the Veterans Memorial Plaza was vandalized in Hoyt Park, the flags gone and ropes burned. Cultivating resourcefulness might seem old-fashioned, but it could be ...

(The Center Square) – As the Colorado General Assembly moves forward with multiple bills further restricting firearm access in the state, gun advocates are pushing back. The Colorado State Shooting ...

The Religious Landscape Study (RLS) – conducted in 2007, 2014 and 2023-24 – surveys more than 35,000 Americans in all 50 states about their religious affiliations, beliefs and practices along with ...