The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

And thanks to the associated RCD (Rich Call Data) standard developed within the SIP Forum/ATIS IP-NNI Task Force (and which is part of the STIR/SHAKEN Call Authentication Framework), Branded Calls are ...

The study surveyed 719 decision-makers responsible for their company’s outbound call experience strategy, technology selection, and security. Its findings provide an update to the 2022 study and ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

Customers of call center operators such as Teleperformance who employ staff there also have this problem. With the help of artificial intelligence (AI), the accents of these employees are now ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers ... in a recent video call interview: “Enterprises ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...