Despite this fact though, the AT&T representative seemed to have confused the customer even more instead of providing him ...

Building high-performing product teams requires a clear vision, strong goal-setting practices, a focus on individual growth ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

DeerRun has announced a comprehensive upgrade to its global customer service system to further enhance user experience. The brand has established 24/7 customer service centers in locations such as the ...

Human beings, with all that they bring to this complex relationship between the interrelated parts of the system, will make ...

The rapid growth of e-commerce in Bangladesh has transformed how consumers shop for electronics and technology products.

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

PAX Services Group ("PAX"), a leading provider of roofing and exterior services, has acquired South Florida-based Hi-Tech Roofing & Sheet Metal ("Hi-Tech" or "the Company"). The Hi-Tech management ...

In a world where air travel is expected to be seamless, technical glitches can cause major disruptions. On Thursday, Jetstar Airlines faced such a setback, affecting customer service at various ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

The chatbot can answer between 60% to 70% of customers’ questions accurately without involving a human, Sam Talasila, head of ...