Despite this fact though, the AT&T representative seemed to have confused the customer even more instead of providing him ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Building high-performing product teams requires a clear vision, strong goal-setting practices, a focus on individual growth ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

DeerRun has announced a comprehensive upgrade to its global customer service system to further enhance user experience. The brand has established 24/7 customer service centers in locations such as the ...

In a world where air travel is expected to be seamless, technical glitches can cause major disruptions. On Thursday, Jetstar Airlines faced such a setback, affecting customer service at various ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

In today’s technology landscape, leading platforms are revolutionizing customer success through automated assessment tools ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology.

One of the highlights during Tech Week PH in Davao was Grab Philippines' technology-driven approach, which enhances every ...