Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

Tech Support Expert is ready to assist any of your technical issues Monday through Friday, 8:00 AM-5:00 PM PST. Offering a wide array of support, Tech Support Expert can handle anything from ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

Technical support can often be provided via telephone or email; technical service usually requires travel to the customer’s site. An associate’s or bachelor’s degree is sufficient for most technical ...