Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time ...

AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...

Send us feedback and tips at ... havoc in the call center industry with a shock announcement: Its artificial intelligence assistant was doing the equivalent work of 700 full-time agents.

So who are some of the top free-agent options at center? Here is who PFF has on their free agency big board at the position: Dalman missed time during the first half of last season, but throughout ...

Also the fake call centers duping western citizens for millions didn't help ... talent pool without requiring extensive language training. “Rather than forcing agents to adopt unnatural accents ...

Teleperformance SE, the world's largest call center operator ... "When you have an Indian agent on the line, sometimes it's hard to hear, to understand," Deputy Chief Executive Officer Thomas ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

"What if an AI agent makes a phone call, then realizes the other person is also an AI agent? At the ElevenLabs London Hackathon, Boris Starkov and Anton Pidkuiko introduced a custom protocol that ...

Rather than making call centers obsolete, AI is set to redefine the role of human agents. IKEA provides a compelling case for upskilling rather than downsizing. The company integrated AI to ...