Surprise! A company whose cost structure is based on strenuously minimizing contact with, accountability of and responsibility towards their “contractors”—remember, Uber drivers are not employees—is ...

Food-delivery service Uber Eats will offer refunds but won’t actually correct what went wrong. Customer service has been tricky for companies whose services rely on third parties and gig workers. In ...

Are you looking to showcase your brand in front of the gaming industry’s top leaders? Learn more about GamesBeat Summit sponsorship opportunities here. Uber doesn’t want to hear about your complaints ...