The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Some 7,000 people rescued from illegal call centre operations in Myanmar were waiting be transferred to Thailand, Prime ...

Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

Telecoms giant BT is cutting 2,200 jobs under a major reorganisation of its call centre operations, it announced today. The company is spending £100 million on creating 30 "next generation multi ...

We recently published a list of 10 AI News and Ratings You Should Not Miss. In this article, we are going to take a look at ...

Thousands of call centre workers all over Britain are at risk from a new health problem called acoustic shock, according to a new report. Described as the industrial injury of the 21st century ...

The National Examinations Council (NECO) has blacklisted 14 examination centres in Ogun and Oyo states for their involvement in malpractice across nine subjects. NECO Registrar, Prof. Dantani ...

This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and ...

Now that more and more customer interactions are taking place by social media, webchat, and messaging almost any frontline agent in your contact centre can be called on to write to customers. If you ...

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We are Gilmore Solicitors. As can be seen from our profiles, Cathal Gilmore has been in practice for over 35 years. During that time, he has developed expertise in many areas of legal ...

The US government is cutting or limiting rafts of funding for science and health research. Some of the executive actions from President […] ...