The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Benjamin Liebenberg. CTO at Kathea Communication. Call centres are the lifeline of many businesses, whether for sales, customer support, or emergency services. But while much attention is given to ...

The Cyber Crime Wing of Bengal Police conducted a major raid on fake call centres in New Town, uncovering a sophisticated operation that duped international citizens out of over Rs 10 crore.

BANGKOK, Jan 24 (Reuters) - Thailand and China will work together to combat fast-growing networks of illegal call centres along the Thai border with Myanmar and Cambodia, often staffed by ...

Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

VIENTIANE: Electricite du Laos (EDL) confirmed on Tuesday (Feb 11) that electricity transmitted to Myanmar is not used by illicit call centres, after both sides carried out inspections. (EDL is ...

The Bukit Aman Commercial Crime Investigation Department director said the 12 men and four women, aged between 23 and 42, were detained on Jan 13 at an office complex used as a scam call centre.

Here’s what I’ve learned about two of the biggest trends: the Indian scam call centres that ring millions of British households every year – and the West African entrepreneurs entrapping ...

Telecoms giant BT is cutting 2,200 jobs under a major reorganisation of its call centre operations, it announced today. The company is spending £100 million on creating 30 "next generation multi ...