The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

China is building a new military command centre near Beijing that is 10 times the size of the Pentagon, US intelligence officials have said. Satellite images of the base, about 20 miles south-west ...

China is constructing the world's largest military command centre near Beijing, in a bid to safeguard the country's leaders in the event of a nuclear conflict, US intelligence officials have said.

Glia research reveals 69% of finserv, insurance leaders seek alternatives to CCaaS platforms as AI integration becomes priority Contact centre technology is not meeting the requirements of financial ...

Thousands of call centre workers all over Britain are at risk from a new health problem called acoustic shock, according to a new report. Described as the industrial injury of the 21st century ...

To make customer service more accessible, bKash has opened 63 additional service centres. With this, customers nationwide can now avail of direct services from 356 centres. Beyond these service ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

1:56 B.C. education minister responds to planned closure of Surrey learning centres Surrey parents and ... “We have been in contact with Surrey district and we have full assurances that he ...

Technology provider HCLTech said it has strengthened its strategic partnership with Microsoft to transform customer service experiences using generative AI and cloud-based contact centre solutions.

Jersey's only child contact centre is at risk of closure if extra funding is not found urgently. The site is run by the local charity Centrepoint and provides a safe space for children and their ...

City warming centres provide some respite for people living in the cold. When the health unit issues a cold weather alert, the city allows homeless people to use community centres as places to ...

The Union government lifted the ban on sugar exports partially on Monday (January 20, 2025), allowing industries to export one million metric tonnes of sugar in the 2024-25 season ending in ...