Michael Stanisci said people who turn to chatbots for companionship may miss out on learning how to navigate real ...

More financial companies are using robots to help customers, but when there's a problem with your money, getting a real ...

The sun could be setting on ’Sunny,’ Denver’s artificial intelligence chatbot built to answer simple questions or take ...

Today, many employers are in the dark when it comes to negotiating healthcare coverage renewals. They review the terms and ...

Gene Munster, Deepwater Asset Management, joins 'Fast Money' to talk the latest out of Meta on the Q3 investors call, his ...

Two studies with faculty leaders of the Vanderbilt Center for Science show the efficacy of having a virtual conversation with an avatar or chatbot.

A mother's warning about AI chatbots took center stage at Baltimore's public health summit alongside gun violence and budget cuts.

More financial institutions hope AI chatbots will engage with customers like humans, but experts say they may increase frustration.

Michele Tieghi said errors in pricing, tax and regulatory information could cost investors thousand of dollars.

BISMARCK, ND (KVRR- KXNET) — A proposed bill intended to protect anybody using artificial intelligence chatbots failed to advance in Tuesday’s AI and Data Center Committee meeting, but will be up for ...

As banks deploy more AI chatbots, some customers struggle to get help. Have you experienced helpful bots or frustrating loops ...

The proposal, first detailed by Gothamist, covers both rules-based chatbots and AI systems used in customer service, and it would require those systems to provide help in a reasonable and timely ...