Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...
Agents report stronger communication, more development opportunities and a renewed sense of purpose as technology reshapes their work MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and ...
Odense, Denmark, 27th January 2026, open-source .NET CMS platform vendor, Umbraco, has announced that it has achieved ISO 27001/IEC:2022 certification. ISO 27001 is an internationally recognized ...
What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...
Acquisition will accelerate PAR’s roadmap for consumer data, loyalty, and media innovation NEW HARTFORD, N.Y.--(BUSINESS WIRE)--PAR Technology Corporation (NYSE: PAR), a leading global foodservice ...
Verndale is building a full-service digital experience shop through acquisitions, with Amp's Product Experience Division the ...
Optimove Background Optimove, founded in 2009, serves marketing and CRM leaders at mid-market to enterprise organizations with recurring or lifecycle-driven customer bases across retail, e-commerce, ...
Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
New orchestration engine blends AI with 20,000+ agents to help enterprises test and scale contact center solutions.
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