Thought Industries today introduced the Customer Knowledge AI Platform, which brings fragmented customer knowledge together so businesses can deliver trusted, accurate guidance wherever customers and ...

Glance, providers of a personal shopping platform backed by InMobi, has integrated its agentic commerce technology with PayPal, bringing real-time product data and native checkout directly to Glance ...

AskNicely, a customer experience platform provider, and JAVLN, the insurance broking software company behind JAVLN Officetech, have partnered to help insurance brokerages deliver a more consistent, ...

Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.

Gladly today launched agentic commerce, joining its agentic service to give companies one conversational artificial intelligence engine that sells to and serves customers in one conversation, ...

Median tenure for chief marketing officers has fallen 35 percent since 2010, according to a study by CMO Huddles, a peer community for marketing leaders, and Findem, providers of an artificial ...

Artificial intelligence spending by customer service leaders has surged despite near-stagnant overall budget growth for customer service and support functions, according to a survey by Gartner. The ...

Stravito, a customer intelligence platform provider, today launched its Model Context Protocol (MCP) Server to bring each company's market and consumer research into the everyday artificial ...

Yelp has integrated GPT-Live-1, OpenAI's latest voice model featuring a full-duplex voice architecture, which enables conversations to include natural pauses, interruptions, and overlapping speech, ...

PayNearMe, a financial technology company, has acquired Marr Labs, providers of agentic solutions to automate voice, messaging, and workflows in complex, regulated environments. Financial terms of the ...

Research firm Gartner has seen the market for on-premises contact center infrastructure shrink over the past few years as companies opt instead for cloud-based options. Other research and analyst ...