With Meta’s recent launch of its consumer-facing Muse AI agent, many people are now learning what the growing number of organizations working with agents already knew: agentic tech has advanced beyond ...

The rise of agentic AI brought about a new definition for digital labor. AI agents can work with humans, other AI tools and systems to provide end-to-end automation for workflows. However, challenges ...

On Sep. 30, 2026, No Jitter will stop publishing. We’re grateful to all those who read our publication over the last two decades.

For years, many contact center strategies treated voice as a utility and a high-cost channel to contain. Digital self-service, chat, messaging and automation were positioned as lower-cost alternatives ...

Customer service implementations are a primary use case for those many organizations already aboard the agentic AI train. Orchestration, observability and governance are necessary technical systems ...

Claudeforce runs on top of Salesforce “via our new AIforce UI harness…. Here, the UI is the AI — allowing you to build custom apps dynamically and answer any enterprise question,” said Benioff in the ...

Companies measured AI success through increased productivity (53%), reduced costs (45%) and revenue growth (39%). Companies also need to consider the cost of admin support, compliance, licensing, ...

Avaya hired Jeff Clarke as its new CEO in early August. He will replace Patrick Dennis, who will transition from his tenure as CEO to Executive Chair. This is Avaya’s third CEO transition in four ...

As AI becomes integrated into a wider range of workplaces, companies are increasingly aware of the importance of ensuring employees are using approved AI-enabled applications. But shadow AI can still ...

Consumers have used AI for years, starting with basic (but let’s face it, not-so-great) chatbots. As more sophisticated AI agents have entered the scene in recent years, consumer skepticism was ...

8x8’s executive leadership have articulated their embrace of a gradual transition from purely seat-based licensing to a usage-based business model over the past several quarterly earnings calls. One ...

For decades, IT budgeting followed a familiar pattern. Count your users. Multiply by a per-seat price. Add infrastructure, support contracts and a contingency line. Present the number. Defend the ...