Helps business users save time, improve productivity, and complete tasks BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today ...
Digital Island and RingCentral Partner to Bring Agentic Voice AI Solutions to New Zealand businesses
Partnership leverages RingCentral’s Agentic Voice AI communications platform together with Digital Island’s signature local collaboration expertise and service framework AUCKLAND, New Zealand & ...
Total revenue up 5.9%; GAAP and non-GAAP margins and EPS all above high end of guidance 13% of ARR is now from customers utilizing a native paid AI product, doubling year-over-year Raising quarterly ...
New multi-year agreement enables NiCE to resell RingCentral's industry-leading UCaaS solution; companies also extend their long-standing agreement to market and sell RingCentral Contact Center, ...
Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent ...
Your customers reach out on their terms by phone, by text, during business hours and after. The question is whether your business is there when they do. A call comes in after hours. A text goes ...
Voice has outlived every prediction of its decline. When something matters, people call. They call when money is involved. They call when timelines are tight. They call when stakes are high. At the ...
“Mid-market and large business organizations face challenges when using multiple tools for communications and customer experience interactions, which can create fragmented workflows and inconsistent ...
AIR Pro can recognize intent, authenticate customers, and execute multi-step actions autonomously. With real-time multilingual switching, AIR Pro eliminates friction for customers who move between ...
For decades, businesses have treated customer experience (CX) and employee experience (EX) as separate, parallel priorities. While the CX side typically has focused on call centers and customer ...
BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced an agentic voice AI suite that includes AI Receptionist (AIR), ...
In 2021, RingCentral launched end-to-end encryption for our video conferencing. Now, we’re expanding E2EE to our business phone and team messaging solutions. Today, we’re announcing end-to-end ...
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