ITIL Incident Management Explained
5:55
YouTubeLaurence Tindall
ITIL Incident Management Explained
In this video I explain what ITIL Incident Management is, and how it can benefit you and your organization. What is an Incident? ************************************************* An Incident is an unplanned disruption to an IT service, that interferes with the business operations of an organization. Incidents can cause businesses major losses ...
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